New overseas management system launched for family ski specialist as part of “All You Need is Diamond” JFA ethos.
JFA Systems (JFA) has launched Rep Assist, its new overseas bookings management system, for family ski specialist and long-standing customer Ski Famille. The launch marks the next stage in JFA’s “All you need is Diamond” strategy.
Rep Assist is a comprehensive system that allows overseas representatives to obtain live information directly from JFA’s Diamond reservations system. Via Rep Assist, Ski Famille representatives are able to manage rooming lists, transfer manifests, no-shows and make last minute changes.
Rep Assist contains an extras contracting system enabling overseas representatives to negotiate and re-negotiate extras costs with suppliers. Rep Assist also offers a pricing module allowing Ski Famille to offer extras in either sterling or local currency and at prices that may vary from pre-departure prices. This enables resort staff to offer guests a full range of extras including Ski School, Lift Passes and Ski Hire to name a few.
Jim Fatah, Chairman of JFA Systems said: “We’re excited to launch Rep Assist with Ski Famille as it helps tour operators to enhance their customer service, as well as increase revenue and save on costs from a third party. This is the next stage in our objective to make ‘All you need is Diamond’ a truism, following the launch of Amethyst which allows operators to book low cost flights and cross channel journeys without third party fees.”
Chris Thomson, Managing Director at Ski Famille said: “We have been very pleased with Rep Assist. The screens are clean and easy to use and the ability to integrate our overseas sales into Diamond saves time in both the UK and our resorts in the Alps. Rep Assist allows us to give families travelling with Ski Famille the efficient personalised service they expect.”
JFA’s Diamond Reservation System is a fully functional browser-based platform focused on streamlining and managing the reservation process and associated functions. Diamond provides best-practice processes required to manage and track customer reservations across all components of a travel package.
For more information, visit http://www.jfasystems.co.uk/news/
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Note to editors:
Jim Fatah, Chairman at JFA Systems is available for interview upon request.
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About JFA Systems
Established in 1991, JFA Systems delivers highly flexible, comprehensive and user-friendly travel reservation systems to support tour operators, accommodation providers and online travel agents.
For 25 years, JFA Systems has developed and managed reservation systems for customers across the travel sector including TUI, and the Walt Disney Travel Company.
About the Diamond Reservation System
Launched in 2011, Diamond is JFA System’s browser-based platform focused on streamlining and managing all aspects of tour operator business for operators who sell either full packages, accommodation or flight only
For more information on JFA Systems go to www.jfasystems.co.uk.
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