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Flight Centre Reveals Statistical Truths Behind Travel Mayhem

Flight Centre Reveals Statistical Truths Behind Travel Mayhem
25 July 2022 Samantha Anderson

Whilst pre-pandemic performance remains the goal, the past couple of years have posed a huge challenge, one which was never going to be solved overnight. That being said, it is important to assess how valid the critique is of airlines and airports from an unbiased standpoint.

Justin Penny, Head of Air at Flight Centre UK, part of one of the largest travel agencies in the world, has pulled together some key statistics to highlight the truth around airline cancellations and capacity, along with diving into how these fare to former years.


Global cancellation rates are actually on a downward trend and are the lowest the have been for the last two years, despite the pandemic causing significant disruption and uncertainty around travel.

Hotspot airport London Gatwick fared the worst last month with 430 cancellations out of 11,298 scheduled departures, closely followed by London Heathrow at 350 and northern airport Bristol at 141 cancellations.

Whilst these numbers may appear high, when taking this as a percentage of the total scheduled departures, many coming in at over 10,000 flights, the national average sits at a modest 2.38%, only 0.88% more than the pre-pandemic global average (1.5%).

AirportCancelled departuresScheduled departures% of cancellations on services
London City1352,2206.08%
London Gatwick43011,2983.81%
London Luton1404,3543.22%
London Heathrow35217,1562.05%
London Stansted307,1110.42%
NATIONAL TOTAL1,92180,5512.38%

The Culprits

So, who are the ones to look out for? Whilst there are no airlines or airports exempt from the possibility of cancellations, we have seen some players faring better than others.

Eurowings was shown to have performed the worst of all airlines operating from the UK, with over 16% of services being cancelled throughout June. Despite EasyJet having been hit hard with media critique and proving to have cancelled the greatest number of flights in June (742), their significant schedule meant that over 95% of their scheduled flights actually went ahead, showcasing how important it is to look at the wider context.

Long haul player British Airways, who has also been prominent in the media frenzy, didn’t even make it into the top ten, when measured by percentage of cancellations on scheduled services, whilst Virgin Atlantic had not one flight cancellation reported in June.

Operating airlineCancelled departuresScheduled departures% of cancellations on services
Eastern Airways6462910.17%
KLM Cityhopper931,2807.27%
BA Cityflyer1341,9516.87%
Wizz Air721,6884.27%
Iberia Express113413.23%

The Capacity Recovery:

Despite the pressures brought about by low capacity over the last 2 years, this is very quickly returning, with global airline capacity in July 2022 being significantly higher than 2021. With nearly 25% more seats available globally year on year, the capacity crisis is well into its recovery and is showing to hold only around 8% fewer available seats than pre pandemic in July 2019.

Take Homes

It continues to be a challenging period for travel operators, however, should this stop people from looking to travel, the answer is no. The statistics prove that conditions are continuing to improve as more and more resource is brought into support with scheduled flights and more often than not these are departing as expected. We are confident that a very high percentage of flights will continue to follow this trend and hundreds of thousands of people, every day across the UK will be able to travel for work and holidays.


For further press information, please contact:
Chloe Hernandez | Hannah Carlisle | Rae White
Rooster PR
T: +44 (0)203 440 8924
E: [email protected]

About Flight Centre:
Flight Centre UK is part of one of the largest independent travel companies in the world, which means thousands of people on the ground, in destination, sourcing the best product, service and deals exclusively for customers.

With more five-star Trustpilot reviews than any other travel agency, Flight Centre has an overall ‘Excellent’ rating based on an average score of 4.9/5.

Friendly Flight Centre Travel Consultants are knowledgeable and experienced – real-life humans (not chat-bots!) who not only love to travel but also love getting to know their customers and relish the planning that goes into the perfect trip. Flight Centre consultants listen to your unique travel needs, no matter how complex, and use ‘holiday know-how’ to create itineraries designed based on each customer’s travel style, needs and budget.

Quite simply, Flight Centre tailor-makes it easy.

For more information go to,, or

*Research courtesy of OAG and Cirium.