Customers can now book ancillary tickets online in advance of their holidays.
intuitive has created a responsive online attraction ticketing platform for Virgin Holidays: Virgin Holidays Concierge. The new platform, which went live on 2nd February 2015, allows Virgin Holidays to upsell extras, such as Park Hopper tickets, to customers in advance.
intuitive’s flagship product, iVector, has been utilised as the foundation for the new platform, which enables Virgin Holidays to manage all bookings through a responsive website and central system. Customers benefit from the ability to pre-book trips and tours online to perfectly tailor their holiday.
intuitive’s flagship product, iVector, is a fast, flexible and scalable 100% web-based end-to-end reservation platform. iVector offers automated buying, selling, managing and fulfilling processes to help businesses across the travel industry improve efficiency.
Virgin Holidays’ customers will benefit from the update and automation of the platform as the company continues to lead the way in technological innovation. Bookings are now made by resort staff on cutting-edge Samsung tablets and call centre staff use iVector on PCs. Each resort has its own landing page with extras, extra groups and extra sub groups set up in the CMS. The reservation platform contains an ‘extras’ module which is linked with the CMS groups and allows Virgin Holidays to manage its connections.
Using the new platform, when customers log in and find their existing booking, the site will show the availability of extras for the dates of their holiday. They can select members of their group, or additional people, before proceeding to buy tickets for their chosen attractions.
intuitive has also completed a project to develop a booking system to allow Virgin Holidays representatives to upsell on site using a tablet on which they can retrieve customers’ bookings, pull up availability and download and print ticket documentation on a handheld ticket printer.
The benefits of the updated platform include: automated processes in one central system; live bookings and updates to an inventory; a seamless customer journey and a more user friendly staff experience; state-of-the-art technology; and a better platform to help Virgin Holidays move their product offering forward and benefit from more distribution opportunities.
Established in 2004, intuitive is an innovative, dynamic and progressive travel technology company based in South London. intuitive’s unique approach to software development has enabled the creation of a robust, fast and scalable web-based system.
“We’re proud to be working with such a prestigious brand as Virgin Holidays. We believe our fast, flexible reservation platform, iVector, provides the perfect solution to help Virgin Holidays maximise the upsell of their attraction tickets. We look forward to a very productive partnership,” said Jackie Groves, intuitive’s Sales & Marketing Director.
Pauline Wilson, Operations Director at Virgin Holidays, comments: “The inutuitive platform provides us with a great opportunity to develop our online Concierge service with improved functionality that provides more convenience and flexibility – making it even easier for our customers to get the very best from their holiday and create a truly amazing experience”
For more information on intuitive, please visit www.intuitivesystems.com. For more information on the Virgin Holidays Concierge service, please visit http://concierge.virginholidays.co.uk/orlando.
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About intuitive
Established in 2004, intuitive is an innovative, dynamic and progressive travel technology company based in South London. intuitive’s unique approach to software development has enabled the creation of a robust, fast and scalable web-based system.
Launched in 2005, intuitive’s flagship product, iVector, is a fast, flexible and scalable 100% web-based end-to-end reservation platform. iVector is used across the travel industry, from modern tour operators to online travel agents and accommodation wholesalers. iVector offers automated buying, selling, managing and fulfilling processes to help improve business efficiency.
intuitive currently has 49 customers in the travel sector including lowcostholidays.com, lastminute.com/holidays, getabed.co.uk, hotels4u.com, bookabed.ie and Ibiza Rocks.
The intuitive team is friendly, knowledgeable and committed with the skills and resources to respond quickly to customer needs and deliver high quality results.
Jackie Groves, intuitive’s Sales & Marketing Director, is available for comment and interview on request
For more information on intuitive, please visit www.intuitivesystems.com or call 020 3355 2200.
About Virgin Holidays:
Virgin Holidays is the UK’s favourite worldwide holiday company. Founded in 1985 on the Virgin principles of excellent customer service, value, reliability, responsibility and a sense of fun, it has used its entrepreneurial heritage and passion for innovation to benefit customers and communities around the world.
The brand is particularly known for the ‘magic touches’ it has brought to market. From the world’s first dedicated airport leisure lounges to the Branson Centre of Entrepreneurship in the Caribbean, Virgin Holidays puts its customers and the communities it works with at the heart of its commitment to do things differently.
In 2014, it was voted Best Large Holiday Company to the USA, Canada and the Caribbean for the fourth consecutive year at the prestigious, consumer-voted, British Travel Awards.
